Delivery & Returns Policy
Here at www.megafancydress.co.uk we offer the following easy to use delivery options in order to meet the delivery date you require at the lowest cost option to suit.
Standard Economy Delivery - 2- 5 working days.
Express Delivery - 1-2 working days.
Special Delivery Next Day by 1PM - Next working day delivery before 1PM.
Delivery schedules are based on shipping to UK mainland addresses.
We endeavour to dispatch all orders by 4pm the same working day. Please ensure you order early for next day delivery options.
Availability
If a product that you have ordered is unavailable we will endeavour to contact you, using the details provided by you (please make sure that your contact details are correct including valid phone number and email address), we will offer you an alternative or the option to cancel your order in full. Any refund will be automatically processed.
International Delivery
We deliver international orders using Royal Mail International Signed For which includes insurance and tracking.
The delivery cost is dependent upon the weight of your order and the destination country. Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and Mega Fancy Dress is not responsible for them.
Tax Charges For orders made from the UK or the European Union, 20% VAT is included in our prices.
Returns & Cancellation Policy
We want you to shop with confidence at Mega Fancy Dress. If you're not completely satisfied you may return your item subject to our policy below.
1. Your Statutory Right to Cancel (14-Day Cooling-Off Period)
Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.
- Notification: Email us at info@megafancydress.co.uk with your order number to cancel.
- Refund: We’ll refund the item price and standard delivery cost.
- Returns: Items must be returned within 14 days of your cancellation notice.
- Return Shipping: You are responsible for return postage. We recommend tracked shipping.
- Condition: Items should be returned in original condition with packaging and tags. A reduction may apply if the item is used beyond what is reasonable to inspect it.
2. 30-Day ‘Change of Mind’ Returns
Beyond the legal 14 days, we offer a no-hassle 30-day return window for peace of mind.
- Items must be unused, in original packaging, and with all tags intact.
- We’ll refund the item price (excluding delivery charges).
- Return shipping is your responsibility.
3. Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect, contact us within 7 days.
- We'll cover return shipping for faulty or incorrect items.
- We may offer a refund, replacement, or repair based on your preference.
- Please include clear photos and your order number in your message.
4. How to Return
- Pack the item securely in original packaging.
- Include a note with your order number, full name, and reason for return.
- Send to:
Mega Fancy Dress Returns
Unit 17, Bellingham Way
New Hythe Business Park
Aylesford
Kent
ME20 7HP
Email: info@megafancydress.co.uk
Always use a tracked service and keep your proof of postage.
5. International Returns
- Please note we are unable to reimburse international postage costs.
- Refunds are issued in GBP. Currency exchange differences may apply.
- We are not responsible for foreign transaction or conversion fees.
6. Non-Returnable Items
Due to hygiene reasons, we cannot accept returns on:
- Wigs
- Makeup
- Face masks
- Undergarments
7. Refund Times
Once we receive and inspect your return, refunds will be issued within 5–10 working days to your original payment method.
This policy does not affect your statutory rights.